How to Purchase
All of my work is for sale and can be purchased online directly through this website by clicking on an image within the Artwork page. If you prefer to shop on Etsy or Artfire, you can also purchase my work there
About the Prints
Q: What kind of printer do you use?
A: I personally print all of the images in my studio on a professional Epson inkjet printer. I do not outsource the printing so that I can ensure the highest of quality prints.
Q: What kind of paper do you print on?
A: I use Hahnemuhle fine art pearl and photo rag papers, considered some of the finest quality papers available today. The fine art pearl has a slight sheen to the surface, but is not overly glossy. The photo rag is a beautiful heavy weight watercolor paper. I promise that you will be thrilled when you see and feel my prints in person!
Q: Do you sign your prints?
A: Yes, I hand sign, title, and date each print. You will know that your piece of art was created with care by Carolyn Mackin. The only exception is that the titles and dates on the petite prints are printed on as I have trouble writing legibly that small.
Q: Could you tell me more about your hand painted work?
A: I am especially proud of my hand-painted pieces as each one is completely unique. I use high quality watercolors directly on a giclée print.
Shipping, Returns, and Payments
Q: What is your return policy?
A: I stand by my work and am confident that you will love it. If there is any reason that you are not thrilled with the artwork for any reason, I ask that you contact me within 4 days of receiving the package. I will work with you on an appropriate exchange or refund, however I cannot refund tax or shipping costs. If a print arrives damaged, please contact me within 7 days of receiving the package for instructions on obtaining a replacement.
Q: How do you pack and ship orders?
A: I ship via USPS first class mail or internationally via USPS airmail. Delivery confirmation (tracking) will be added to all orders over $100.00. I try to ship orders within a couple of business days after payment is received. It may take up to a week to fulfill an order, especially if it contains a hand-painted piece. I will send an email with tracking info as soon as your order ships. Shipping and 6.25% tax (for MA residents only) will be calculated at checkout. Please let me know if you need it by a particular date and I will do my best to accommodate you.
US shipping rates (Shipping 1st class with tracking)
Envelope- petite prints only- $4.00 for 1st print, 50 cents for each additional print
Tube- small, medium and large prints- $4.50 for 1st print, 50 cents for each additional print
International shipping rates (USPS airmail, no tracking)
Envelope- petite prints only
Canada- $5.50 for 1st print, 50 cents for each additional print
Europe- $10.50 for 1st print, 50 cents for each additional print
Asia- $10.50 for 1st print, 50 cents for each additional print
Tube- small, medium and large prints
Canada- $6.50 for 1st print, 50 cents for each additional print
Europe- $12.25 for 1st print, 50 cents for each additional print
Asia- $12.25 for 1st print, 50 cents for each additional print
Your print will arrive nestled in a clear plastic bag and either rolled in a square mailing tube or flat between cardboard in an envelope, depending on the size of the print(s). I package my prints with great care and use quality shipping materials to ensure that your artwork arrives safely.
Q: How long will it take for my order to arrive?
A: I try to ship orders within a couple of business days. However, I am a one woman show and sometimes it may take up to a week to fulfill an order, especially if it contains a hand-painted piece. I will send an email as soon as your order ships.
Q: What forms of payment to you accept?
A: I accept all major credit cards (Visa, MC, AMEX and Discover) through Google Checkout, a safe and secure way to shop online.
Privacy Policy
Q: Will you sell or release my personal information?
A: I respect your privacy. I will not under any circumstances sell or release your information to anyone without your consent. Your contact information may be used exclusively to communicate with you regarding your order, but will never be released to any third parties.
Still have a question? Email me and I will get back to you ASAP!
Q: Your email reads: carolyn@carolynmackin(dot)com, what's up with that?
A: In an effort to reduce SPAM I've written it this way. Simply replace the "(dot)" with a "." and your email should get to me.
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